And I had a pretty busy work day.
Mondays are always busy, but today was especially so.
I booked over 90 sports rooms (4 different contracts). They take a bit of time to complete. First I talk to the person wanting to block the rooms. After I get all the details and have told them everything they need to know, I have to do a contract. Then I fax the contract to them. Then I put a copy of the contract in the Guest Service Manager’s mailbox so he can put the room block in the system. Then I file the contract by month.
Hopefully I do it all before I get another call so that I don’t forget anything. Because if that group arrives and one of their members decides to streak down the hallway and then claims they didn’t know it was against the rules, it will be my fault for not telling them running naked down the hallways is frowned upon in our hotel.
Today I had call after call….people booking Christmas parties (every party requires a contract), people calling in their menus (send a revised contract), people changing their counts (run around the hotel to 4 different areas to change the count on each function sheet), lady at the front desk complaining because she did not get a call back about a direct billing, fix Sunday’s labor because of daylight savings time, the home office calling about reports they need, a waitress comes in and quits (call hostess to get another server for tomorrow. Should I call Food & Beverage Manager? No, I decide to let her enjoy her two days off and just leave her a note),….you get the idea…..very busy day.
I’m actually pretty good at multi-tasking and I got all the contracts out quickly. Everything was filed away and then one of the coaches calls me back and cancels two of them. ARRRRRRRGGGGGGGG….
Before I realize it, it’s 10:30 a.m., and the male banquet server arrives looking all spiffy in his new uniform vest and logo tie. It’s the first time I’ve seen the new uniforms and I am duly impressed until I look down and see black fingernail polish on his nails.
Yes, all ten digits tipped in satin black enamel.
I don’t know if the man has Goth aspirations or what, but I suggest that the local Rotarians may not be too enthusiastic to have stubby black-nailed fingers hovering over their luncheon plates.
When I started this job twenty three years ago, I never would have believed that one day I would be searching through my desk drawers looking for nail polish remover for a male co-worker.
The times they are a-changin’…………..
My Weekend Goal was to Make a Bench Pillow - I am happy to report that I accomplished that goal!
3 years ago