Breck's Response

Here is my email:

Dear Customer Service,

I have put off sending this email for months, but after another dud Breck's order, I feel I must let you know of my disappointment in the last few orders from your company.

The only order number I have is this one:

Order Number: xxxxxxxxxxxxxxxxx

I don't know the others.

I only know that the dahlias, Elephant Ears and Pineapple Lilies I have received from you have not been of the quality I expected. Of the entire Elephant Ear order I placed last year, only two common green EE's survived. Of the Pineapple lilies,one had a tiny bloom last year and the other barely came up. This year, neither came up. I have ordered two Rembrandt dahlia collections and the only surviving dahlias I have are the common purple/white dahlias and the gorgeous red/purple centers from two years ago (I am very happy with the red/purple Rembrandts). I also loved the red/white and the gold/red varieties, but they have all died.

This year I ordered 3 dahlias. I LOVE Myrtle's Folly. Both came up and I am very pleased. I also like Trebbiano, but only one of them came up. Neither of the Santa Claus tubers came up.

I write a garden blog and I have blogged about the duds (as well as the outstanding items) I have received. I have posted pictures of the dahlia tubers (some very tiny and shriveled) as well as what has/has not bloomed. If you care, you can read my latest post here:

http://perennialpassion.blogspot.com/2011/08/brecks-duds.html

It show pictures of all the items I have mentioned above.

My free time is limited so I have no desire to look up past order numbers, etc. to write for a refund. I am sure you have all that information on your own computer system.

Please look at this post and do whatever you feel is right.

Thank you.

In less than 24 hours, I received this response:

Thank you for your email. I apologize for the inconvenience. We do not keep credit card information on file, so we have issued a refund check for the items requested in the amount of $27.98, $24.44, $14.98 and $10.64. Please allow two to three weeks for check processing.
If we can be of further assistance, please feel free to contact us.

It's a cold response. I say "cold" because it is a form reply with  no mention of my particular problems.    I would have liked them to  write a sentence or two addressing my particular order...perhaps a little affirmation that the tiny dahlia tubers were certainly not what I should have received. It leaves me wondering if everyone gets a handful of crappy items interspersed with the quality items. Most people probably don't bother complaining, so they don't have to refund anything.

But in the end, they stood behind their product and sent a refund for the inferior items. 

So those of you who have emailed me wanting to know if you should order from them, I still say yes, give it a try.  They have some great items that I would have never been able to find where I live.